Located in the heart of Nottinghamshire, we are a solus Suzuki dealer with an impeccable reputation across our broad customer base.
Our growing business now requires a dedicated Service Manager. This is a pivotal role and the successful candidate will become a pillar of the company. They will be required to work closely with management, facilitate the smooth operation of the workshop technicians and deal thoughtfully with our most important asset, our customers.
Essential requirements of a service manager:
- Exceptional communication and customer care skills
- Experience of modern motorcycle mechanics
- Strong organisational skills
- Computer skills
Previous experience in a similar role is very beneficial but not absolutely essential. A time-served motorcycle technician with strong inter-personal and organisational skills will be ideal.
You will have an excellent approach to work and understand that a flexible attitude to overtime will be necessary during our busier seasons and as required.
You will ideally hold a full car and motorcycle licence.
Duties of a service manager:
- Dealing courteously with our loyal customer base: taking bookings; diagnosing issues; resolving complaints; maintaining our excellent reputation for customer care.
- Facilitating our technicians: allocating work (including accurate job times); preparing job cards; parts sourcing; promoting workshop efficiency, productivity and profitability.
- Administration: submitting and monitoring warranty claims; preparing bills.
- Management: reporting to Managing Director; ensuring technicians undergo Suzuki technical training; producing targets; developing key performance indicators.
Salary: negotiable depending on the individual candidate’s skills and experience.
To apply, please forward your CV to admin@twowheel.co.uk or send to the following address:
Jessica Scott, Two Wheel Centre, 1-5 Priory Works, Priory Square, Mansfield Woodhouse, Nottinghamshire, NG19 9LN